Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the PlanProve website at planprove.com (the "Platform"), operated by PlanProve ("we", "us", "our"). By creating an account or using the Platform, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Platform.

2. Eligibility

You must be at least 18 years old and based in the United Kingdom to use the Platform. By registering, you confirm that you meet these requirements.

3. What PlanProve provides

PlanProve is a platform that connects homeowners ("Applicants") with planning professionals ("Professionals"). We provide the technology to facilitate introductions, messaging, document sharing, and project management between Applicants and Professionals.

PlanProve is a marketplace and communication platform. We do not provide planning advice, architectural services, or any professional services ourselves. We are not a party to any agreement between Applicants and Professionals.

4. Account types and responsibilities

All users must:

• Provide accurate and truthful information.
• Keep their account credentials secure.
• Notify us immediately if they suspect unauthorised access to their account.
• Use the Platform only for its intended purpose and in accordance with applicable laws.

Applicants

Applicants use the Platform to find and engage Professionals for planning-related projects. Applicants are responsible for providing accurate project details and site information.

Professionals

Professionals use the Platform to offer their services to Applicants. Professionals are responsible for maintaining accurate profile information, holding appropriate qualifications and insurance, and delivering services to a professional standard. Professionals must not misrepresent their qualifications or experience.

5. Subscriptions and payments

Professional accounts require a paid subscription to access certain features of the Platform. Subscriptions are managed and billed through Stripe. By subscribing, you agree to Stripe's terms of service.

• Subscription fees and billing cycles are displayed at the time of purchase.
• Subscriptions renew automatically unless cancelled before the end of the current billing period.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and no refund is given for the remaining period.
• We reserve the right to change subscription pricing with reasonable notice. Price changes will apply from your next billing cycle.

PlanProve does not process payments between Applicants and Professionals. Any financial arrangements between users are solely between them and are outside the scope of these Terms.

6. User content

You retain ownership of all content you upload to the Platform (including messages, documents, images, and project details). By uploading content, you grant us a limited licence to store, display, and transmit that content as necessary to provide the Platform services.

You must not upload content that:

• Is unlawful, defamatory, abusive, threatening, or discriminatory.
• Infringes the intellectual property rights of any third party.
• Contains malware, viruses, or any other harmful code.
• Is spam, unsolicited advertising, or promotional material.

We reserve the right to remove content that violates these Terms.

7. Prohibited conduct

When using the Platform, you must not:

• Impersonate any person or misrepresent your affiliation with any entity.
• Attempt to gain unauthorised access to any part of the Platform or its systems.
• Use the Platform to harass, abuse, or harm other users.
• Scrape, crawl, or use automated means to access the Platform without our written permission.
• Circumvent or attempt to circumvent any Platform fees or restrictions.
• Use the Platform for any illegal purpose.

Violation of these rules may result in suspension or termination of your account.

8. Disclaimers

The Platform is provided on an "as is" and "as available" basis. While we strive to provide a reliable service, we do not guarantee that the Platform will be uninterrupted, error-free, or free of harmful components.

We do not vet, endorse, or guarantee the work of any Professional on the Platform. Applicants are responsible for conducting their own due diligence before engaging a Professional. Any contract for services is between the Applicant and the Professional directly.

We do not provide planning advice or professional opinions. Any information on the Platform is for general informational purposes only and should not be relied upon as professional advice.

9. Limitation of liability

To the fullest extent permitted by law:

• PlanProve shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• PlanProve shall not be liable for any loss arising from the actions, omissions, or conduct of any user, including Professionals.
• Our total liability to you for any claim arising from or relating to these Terms or the Platform shall not exceed the amount you have paid to us in the 12 months preceding the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10. Account suspension and termination

We may suspend or terminate your account if you breach these Terms, engage in prohibited conduct, or if we reasonably believe your continued use poses a risk to the Platform or other users.

You may delete your account at any time through your account settings. Upon deletion, a 30-day grace period applies during which your data is retained. After this period, your data will be permanently deleted in accordance with our Privacy Policy.

11. Intellectual property

All intellectual property rights in the Platform (including its design, code, branding, and content created by us) belong to PlanProve. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

12. Disputes between users

PlanProve is not responsible for resolving disputes between Applicants and Professionals. If a dispute arises, we encourage users to communicate directly and resolve matters amicably. We may, at our sole discretion, offer assistance but are under no obligation to do so.

13. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or through a notice on the Platform. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact us

If you have any questions about these Terms, please contact us at info@planprove.com.